Nua Healthcare is one of Ireland’s leading Care Providers. We provide Residential, Supported Living, Mental Health,  Day and Community Outreach Services to both Children and Adults with a range of complex support requirements.

We are seeking applications for an Engagement and Recovery Officer who will work alongside our multidisciplinary team. The successful candidate will help promote and support the implementation of recovery-orientated services through engagement with individuals, family members/carers, and supporters in our upcoming mental health service in County Meath.

Key Responsibilities

Service Delivery

• Promoting and supporting recovery-oriented services.
• Engaging with individuals, family members/carers, and supporters and presenting their views to management to help inform service design, delivery, and evaluation.
• Identifying and prioritising engagement needs of vulnerable groups.
• Developing mechanisms for feedback from vulnerable groups, ensuring transparent accountability and follow-up on issues raised.
• Creating pathways for involvement in service improvement.
• Ensuring representation of all perspectives in relevant committees/groups.
• Facilitating regular feedback on service experience and satisfaction.

Service Improvement

• Participating in processes related to service improvement.
• Sustaining and improving structures for stakeholder involvement.
• Balancing representation in decision-making processes.
• Establishing a culture of collaborative involvement.
• Developing mechanisms for stakeholder representation.
• Supporting evidence-based service improvement approaches.

Standards, Regulations, Policies & Legislation

• Contributing to policy and procedure development.
• Ensuring adherence to current standards and procedures.
• Maintaining knowledge of relevant regulations and legislation.
• Understanding Mental Health Commission’s Standards and other relevant standards.

Experience

• Lived experience within the Mental health services - caring for a person with mental health difficulties including the recovery process and an ability to demonstrate insight and objectivity relating to that experience.
• A demonstrable track record and demonstrable competence in the support and development of projects and new initiatives that promote positive mental health.
• Experience of group facilitation or similar engagement process with individuals, their family members/carers, and supporters.
• A thorough understanding supported by practical experience of delivering service improvement through coproduction in recovery orientated services in mental health.

Other

• Excellent analytical, problem-solving and decision-making skills.
• Ability to build and maintain work relationships through flexibility adaptability, openness and leading by example.

 Benefits

• Company Pension
• Life Assurance/Death-in-Service
• Paid Maternity/Paternity Leave
• Employee Assistance Programme (EAP)
• Employee Referral bonus 
• Continuous Professional Development
• Fantastic development & career opportunities & more